The first big mistake we make as leaders is to fail to ask what mistakes we were making. Managing instead of leading: Managing has more to do with directing day-to-day tasks, whereas leading has more to do with focusing a vision, goal setting, and motivation. When a leader spends more time managing than leading, morale suffers among the subordinates. Most people prefer a goal to shoot for and some freedom to figure out how to reach that goal. We all crave at least a partial sense of control. In a study, two team leaders were given a difficult problem to solve. The complex problem involved mental gymnastics, difficult decisions, and intense concentration. Both teams participated in the project in a room where distracting sounds were piped in through speakers. The music, noise, and voices were enough to drive one to distraction. Which, of course, was the point. Team A couldn’t do anything about the distracting sounds. They just had to put up with them. Team B was told that by pushing...