If all the investments we’ve made in life, the only one that keeps coming back to us in manifold is that of goodwill and kindness. A sense of courtesy and kindness has always been appreciated and remembered by people for years to come. It has invariably come back to us in some form or the other. If we were to ask anyone to believe just one thing with their eyes closed, then this is it – goodwill is the only guarantee that holds us in good stead all through life. At times, this goodwill involves just a basic courtesy, such as inviting some people to sit, listening to them, using a kind note, asking about their welfare, or just saying “please” or “thank you”. Often, we speak hastily in rage, or even more important, don’t watch our tone, which results in long-lasting resentments that cost us precious time and energy. It is so important to show appreciation and care. No matter how busy we are, it is important to pause and work. It is important to be kind, and this is quite obviou...